FAQ

We are open daily from 8.30 to 9.30am and 4.00 to 5.30pm. We are closed on Christmas Day and New Years Day.

You are welcome to visit the cattery to ensure our facility is a good fit your cat. Viewings are encouraged between 9.30am to 10am or between 3.30pm to 4pm. This ensures that we can give you our full attention.

Yes you can.

If you're wanting to ‘trail’ your cat before a longer stay, it's advisable to book at least two or three nights to allow them to settle

A good guide is how they behave at home. For example, a cat that runs and hides when visitors come to the house will take longer to settle than a curious cat. The design of the cattery is such that it accommodates for temperaments to facilitate a stress-free stay.

Yes, the flu vaccine. Thera are other viruses and vaccines. It is probably best to talk with your vet. Or you can scan the details to me and I can see the type of vaccine e.g. Fellocell 3 or Tricat etc. The vets usually put a little sticker in the pet passport book.

All that said, we are a very low risk environment as your cat will have their own room, their own litter try and feeding bowls and plenty of fresh air. Either on his sun deck or in our garden enclosure.

We feed Royal Canin to ensure your pet receives the best possible nutrition in our care. You are welcome to provide your own food. We have a fridge/freezer here for raw food and excellent systems to ensure that your feeding regime is adhered to.

It is recommended that you bring your cats favourite bed or blanket so that they have something familiar from home. However we do provide bedding, blanket, igloos and toys.

If your cat is staying long-term, you are most welcome to visit them. We do ask that you allow at least one week for your cat to settled. Visits can be made by arrangement on 07 578 8525

Yes, we provide updates by way of Facebook and instagram photos. We will also provide an update, should you send an email requesting more details. 

Should your cat become unwell during its stay, we use one of pur three local vets.

Bethlehem Vets

Te Puna Vets

Omokoroa Vets

Before booking a long term stay, we highly recommend talking to your vet in advance and have a plan in mind, along with a pre approved budget so we can prioritise your cats health in case it takes a day or so to get hold of you if you're overseas in a different time zone etc.

Long term plan here : vet care/ budget

Any problems at this end are communicated in a timely manner. It is senior (teenager) cats that may need a vet trip.