Our terms and conditions:

A booking at The Cats Whiskers Cattery is deemed as acceptance of the terms and conditions.

Cats shall only be admitted in to the cattery if they are fully up to date with their annual vaccinations.  In all cases a vaccination certificate will need to be sighted on arrival.  Any underlying and current medical conditions are to be disclosed on arrival.

It is clearly understood that all cats are boarded at the cat owners’ risk. While all precautions and care is taken, we are not liable for escaped cats, accidental injury, sickness, or death while in time of care.

We reserve the right to charge you for the full time your cat is booked in to the cattery, whether or not you pick up your cat early, or delay arrival day.

Cats may occasionally be moved rooms without prior notice during their stay. Sick cats will be moved to the isolation room if deemed necessary.

Cats becoming unwell or injured during boarding will receive their veterinary attention from a local veterinary clinic. In the event that your cat needs treatment at a veterinary clinic during their stay, all fees for this will be yours and will be payable in full at collection.

Cats are admitted to the cattery at our sole discretion.  This may mean cats could be refused at time of admission for example if the cat has arrived in a state unsuitable for boarding, such as ill health, injury or other condition where they would be more suitably cared for at a veterinary clinic, or where they could pose a risk of infecting other cats.

Cats must be treated for fleas and worms no less than two days prior to boarding.  We reserve the right to administer this treatment, if found necessary, at your expense.

Payment in full is due at time of collection, if not paid prior. Please remember that internet banking payments may take 48 hours to clear.

Peak Times are long weekends, school holidays, Christmas, and January.

Peak Times require a $40 non-refundable booking deposit, per room. Payment must be made within 48 hours of booking or reservation will be cancelled.

The bank account number is 03-0435-0820331-000
An $10 Public Holiday Surcharge applies to all public holidays
A minimum booking period of 5 nights will apply during Christmas / New Year Period.

During Peak Times you will be required to pay the full amount of the booked period, regardless of whether you choose to shorten your holiday. So please book carefully (discretion may be applied, circumstances permitting)